Refund policy
Return & Refund Policy
We want you to feel confident when shopping with DAUAOTO. Please review the following policy before requesting a return.
20-Day Return Window
You may request a return within 20 calendar days after your order is delivered.
Return requests submitted after the 20-day period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the item must:
- Be unused, unwashed, and in the same condition in which it was received
- Have no stains, odors, pet hair, signs of use, or other damage
- Include all original pieces, accessories, and tags
- Be returned in its original packaging
- Be accompanied by the order number or other proof of purchase
Bedding that has been washed, slept in, altered, damaged after delivery, or returned with missing pieces is not eligible for a full refund.
All components of a bedding set must be returned together. Individual pieces from a set cannot be returned separately unless approved by us in advance.
How to Start a Return
To request a return, contact us at:
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the product and packaging if the item is damaged, defective, or incorrect
If your return is approved, we will send you the return instructions and, where applicable, a return shipping label.
Please do not send an item back without first receiving return authorization. Unauthorized returns, or returns sent to an address not provided by us, may not be accepted.
Once your return is approved, the package must be handed to the carrier within 7 calendar days.
Return Shipping
Returns Within the United States
For approved standard returns within the United States, we will provide a prepaid return shipping label.
A flat $7 return shipping fee will be deducted from your refund.
This fee applies to returns based on personal preference, including:
- Color preference
- Size preference
- Fabric or texture preference
- Change of mind
- Accidental or duplicate orders
- Items that do not match the customer’s room or personal décor
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact us as soon as possible.
Once the issue has been verified, DAUAOTO will cover the return shipping cost. No return shipping fee will be deducted from your refund.
International Returns
For returns originating outside the United States, the customer is responsible for arranging and paying the return shipping cost unless the item is damaged, defective, or incorrect.
International returns must be sent using a trackable shipping service. DAUAOTO is not responsible for returned packages that are lost before reaching our designated return address.
Color and Appearance
Product colors may appear slightly different depending on lighting conditions, photography, room environment, and the display settings of your device.
Minor differences in color tone, including variations between white, ivory, cream, beige, oatmeal, or other natural tones, are not considered product defects when the item is consistent with the product description and images.
Items returned because of color or appearance preference remain eligible under our standard return conditions and return shipping fee.
Damages and Order Issues
Please inspect your order after delivery.
Contact us promptly if:
- The item is damaged
- The item has a manufacturing defect
- You received the wrong product, size, or design
- Pieces are missing from the package
Please include clear photos of:
- The full product
- The affected area
- The product label
- The outer shipping package
- The shipping label
Do not discard the item or original packaging until we have reviewed the issue.
Non-Returnable Items
We cannot accept returns for:
- Custom-sized, made-to-order, or personalized items
- Gift cards
- Items marked as final sale
- Items that have been used, washed, altered, or damaged after delivery
- Bedding sets returned with missing components
- Items returned without prior authorization
Contact us before purchasing if you have questions about whether a specific item is eligible for return.
Exchanges
We do not process direct exchanges.
The fastest way to receive a different item is to return the original item and place a new order after the return has been approved.
Any price difference between the original item and the new item will apply.
Refunds
We will notify you after we receive and inspect your return.
If the return is approved, the eligible refund will be issued to your original payment method within 7 business days.
The following amounts may be deducted from the refund:
- The $7 return shipping fee for standard US returns
- Any applicable return shipping costs
- The value of missing or damaged components
- Any non-refundable original shipping charges
Original outbound shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item, or where otherwise required by law.
Your bank or credit card provider may require additional time to process and post the refund.
If more than 7 business days have passed since we confirmed that your refund was issued, please contact:
Order Cancellations
Orders may be cancelled before they enter fulfillment.
Once an order has been processed, packed, or shipped, it can no longer be cancelled. After delivery, the order may be returned in accordance with this policy.
European Union Right of Withdrawal
For goods delivered to customers in the European Union, you have the statutory right to withdraw from an eligible online purchase within 14 days after delivery, without providing a reason.
You must notify us of your decision to withdraw within the applicable period and return the goods according to the instructions provided.
Unless the item is damaged, defective, or incorrect, the customer is responsible for the direct cost of returning the goods.
This section does not limit any mandatory consumer rights available under applicable European Union or national law.
Contact Us
For return, refund, or order-related questions, contact: