Refund policy

Return & Refund Policy

At DAUAOTO, we want you to feel confident when shopping with us. Please review the following policy before requesting a return.

20-Day Return Window

You may request a return within 20 calendar days after your order is delivered.

Return requests submitted after the 20-day return window may not be accepted unless otherwise required by applicable law.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unwashed, and in the same condition in which it was received

  • Be free from stains, odors, pet hair, signs of use, or other damage

  • Include all original pieces, accessories, and tags

  • Be returned in its original packaging

  • Be accompanied by the order number or other valid proof of purchase

Bedding that has been washed, slept in, altered, damaged after delivery, or returned with missing components is not eligible for a full refund.

All components of a bedding set must be returned together. Individual pieces from a set cannot be returned separately unless approved by DAUAOTO in advance.

How to Start a Return

To request a return, please contact:

support@dauaoto.com

Please include:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos of the product and packaging if the item is damaged, defective, incorrect, or missing components

Once your return request has been reviewed and approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send any item back without receiving return authorization from us first.

Returns sent without prior authorization or to an address not provided by DAUAOTO may not be accepted or refunded.

Once a return is approved, the package should be handed over to the designated carrier within 7 calendar days.

Return Shipping Within the United States

For approved standard returns within the United States, DAUAOTO will provide a prepaid return shipping label.

A flat $10 return shipping fee will be deducted from your refund.

The $10 return shipping fee applies to preference-based or customer-initiated returns, including but not limited to:

  • Color preference

  • Size preference

  • Fabric or texture preference

  • Change of mind

  • Accidental purchase

  • Duplicate order

  • Items that do not match the customer's room, décor, or personal preference

  • Products that feel or look different from what the customer personally expected, provided the item is consistent with the product description

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

  • The item arrives damaged

  • The item has a manufacturing defect

  • You received the wrong product

  • You received the wrong size

  • You received the wrong design or pattern

  • One or more components are missing from the package

Please provide clear photos of:

  • The full product

  • The affected area

  • The product label

  • The original product packaging

  • The outer shipping package

  • The shipping label

Once the issue has been verified as a DAUAOTO error or confirmed product defect, DAUAOTO will cover the return shipping cost, and no $10 return shipping fee will be deducted.

A difference in personal expectation alone does not constitute a product defect.

Please do not discard the item, product packaging, or outer shipping package until we have reviewed the issue.

Color and Appearance

We make every reasonable effort to present product colors as accurately as possible.

However, actual colors may appear slightly different due to:

  • Lighting conditions

  • Photography

  • Room environment

  • Natural material variations

  • Computer or mobile device display settings

Minor differences between shades such as white, ivory, cream, beige, oatmeal, natural linen, or other similar tones are not considered manufacturing defects when the product is reasonably consistent with the listing photographs and description.

Returns based on color or appearance preference may still be accepted under our standard return policy and will be subject to the applicable $10 return shipping fee.

Natural Material Characteristics

Many DAUAOTO products are made from natural materials such as cotton, linen, washed cotton, or cotton-linen blends.

Natural fabrics may display slight variations in:

  • Fiber texture

  • Weave

  • Visible natural fibers or slubs

  • Creasing and wrinkles

  • Softness

  • Color tone

  • Surface finish

  • Appearance between production batches

These characteristics are inherent to natural materials and are not considered manufacturing defects when they are consistent with the nature of the fabric and the product description.

Returns based on personal preference regarding texture, softness, wrinkles, natural fiber appearance, or color tone may still be accepted under our standard return policy and will be subject to the applicable return shipping fee.

Non-Returnable Items

We cannot accept returns for:

  • Custom-sized items

  • Made-to-order or personalized products

  • Gift cards

  • Items marked as Final Sale

  • Items that have been used

  • Items that have been washed

  • Items that have been altered

  • Items damaged after delivery

  • Bedding sets returned with missing components

  • Items returned without prior authorization

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

Exchanges may be approved on a case-by-case basis and are subject to product availability.

Depending on the circumstances, we may require the original item to be returned and the return shipment to show carrier acceptance before a replacement is shipped.

If an exchange cannot be accommodated, the customer may return the original item in accordance with this policy and place a separate order for the desired product.

Any applicable price difference between the original item and replacement item will apply.

Refunds

We will notify you once your return has been received and inspected.

If the return is approved, the eligible refund will be issued to your original payment method within 7 business days.

Depending on the circumstances, the following amounts may be deducted from your refund:

  • The $10 return shipping fee for standard U.S. returns

  • Other applicable return shipping costs

  • The value of missing components

  • The value of items returned damaged or in a condition different from how they were received

  • Any non-refundable original shipping charges, where applicable

Original outbound shipping charges are non-refundable unless the return is caused by a damaged, defective, incorrect, or missing item, or otherwise required by applicable law.

After DAUAOTO issues the refund, your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 7 business days have passed since we confirmed that your refund was issued, please contact:

support@dauaoto.com

Refunds or Resolutions Without Return

In certain situations, DAUAOTO may choose to provide:

  • A full refund

  • A partial refund

  • A replacement

  • Store credit

  • Another appropriate resolution

without requiring the original item to be returned.

These resolutions are determined on a case-by-case basis at DAUAOTO's discretion.

A refund, replacement, or other resolution provided without requiring a return for one order does not establish a general right to receive the same resolution for another order.

Order Cancellations

Orders may be cancelled before they enter fulfillment.

Once fulfillment, packing, or shipment preparation has begun, we may no longer be able to stop or cancel the order.

If an order has already shipped, it cannot be cancelled and must instead be handled under this Return & Refund Policy after delivery.

If we are unable to ship your order within the originally communicated timeframe, we will contact you regarding the available options.

Return Package Responsibility

Please securely package returned products to prevent damage during transportation.

Whenever possible, products should be returned in the same packaging condition in which they were received.

Please remove or fully cover any previous shipping labels before attaching the return label provided by DAUAOTO.

We recommend keeping your carrier drop-off receipt and tracking information until your return and refund have been completed.

DAUAOTO is not responsible for return packages that are lost before being accepted or scanned by the designated carrier.

Contact Us

For questions regarding returns, refunds, exchanges, damaged items, or order issues, please contact:

support@dauaoto.com

This policy does not limit any rights available to consumers under applicable law.